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Our Vacation Centre
Reservation Process Terms and Conditions

This web site is owned by Our Vacation Centre Pty Ltd ABN 54 105 176. A proud member of The Australian Federation of Travel Agents (AFTA).

Please read these Reservation Process Terms and Conditions carefully. We strongly advise you do not make a booking unless you understand and agree with all the conditions contained within. By purchasing products and services from OVC, you acknowledge and agree to be bound by these Terms and Conditions, and any Provider Terms and Conditions. Additionally, you agree that it is your sole responsibility to inform any traveling companion(s), guests, or the users of any product or service you purchased (“Member’s Guests”) of the contents of these Terms and Conditions and all applicable Provider Terms.

These conditions apply on all bookings you make with our consultants (either over phone or by email) or online through our websites.

Our Vacation Centre takes every care to inform you of the most up to date and correct information in relation to your travel and accommodation requirements though by continuing with any booking through us you accept that it is your responsibility to be familiar with travel conditions relating to individual travel products, passports/visa requirements, immigration issues, health and customs requirements.

  1. BOOKING CONDITIONS, PRICING, CANCELLATIONS OR AMENDMENTS

    1. Reservations (even when accompanied by a deposit or payment) are subject to confirmation. Where reservations cannot be confirmed, you will be offered the choice of alternative arrangements or the refund of the deposit related to that particular reservation
    2. Any special requests made are subject to availability and cannot be guaranteed.
    3. Booking amendments are subject to availability and cannot be guaranteed.
    4. Any approved amendments to a confirmed booking will incur a fee plus any cancellation or other permissible fees imposed by the supplier. You will be advised at the time of the amendment or cancellation of the fees that are applicable
    5. Amendments within 35 days of your arrival check-in date may not be accepted.
    6. Bookings cancelled within 35 days of your arrival check-in date will incur a cancellation fee which could equal 100% of the total travel, accommodation or service cost.
    7. Bookings cancelled outside 35 days may incur a cancellation fee equal to the deposit which may be up to 100% off travel, accommodation or service costs depending on the supplier’s terms and conditions.
    8. If for any reason full payment is not received by the due date, we reserve the right to deem the booking cancelled and appropriate cancellation fees as in 1.6 or 1.7 will apply.
    9. Cancelled or no show bookings will incur charges regardless of whether travel has commenced. Fees and extra charges imposed by travel, accommodation or service providers will apply where a booking is changed and/or when tickets or documents are reissued.
    10. Where we incur any liability for a cancellation fee or charge for any booking which you cancel you agree to indemnify us for the amount of that fee or charge.
      1. When a booking is cancelled at your request we will send you confirmation of the cancellation to the e-mail address provided by you.
      2. If you fail to cancel a booking and do not check-in in accordance with the booking made you will forfeit the amount paid for that booking.
    11. Your right to a refund of any monies paid directly to the travel, accommodation or service provider will be determined by the cancellation policy outlined in their respective Terms & Conditions.
    12. We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers.
    13. If the cost of any service increases prior to booking due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase. We are not liable in any way if any increase occurs.
    14. Rates quoted are per tour, per stay, or per night, or per package, as appropriate to the particular product or service and advised at time of quotation or prior to booking.
    15. Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified
    16. All prices quoted are in Points or Australian Dollars unless otherwise specified.

  2. HOW TO MAKE YOUR BOOKING

    1. You may book a cruise with us:
      1. Email an enquiry through to memberservicesap@vacationclub.com
      2. Call and speak to one of our reservation consultants https://www.mvcowners.ovstravel.com/ap/contact-us

  3. Fees, Charges, Cancellation and Changes

    1. Booking Fees
      1. The following booking fees apply to your booking, and are non-refundable if your itinerary is changed or cancelled by you (subject to your rights under the Australian Consumer Law).
      2. Cruise Bookings $ 34.95 per cabin
    2. Amendments and Cancellation Fees
      1. Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met.
      2. Please note that changes requested may incur 100% of the cost of the holiday in certain circumstances and/or if the Travel Supplier applies such a charge in order to comply with the charge (where your booking has been made with another Travel Supplier by us acting as agent).
      3. Bookings with some accommodation and travel providers for certain products are non- refundable, therefore even if cancelled all monies paid cannot be refunded. If the product or service is in this category this will be advised at the time of booking.
      4. Where your requested changes can be met, we may charge the following amendment fees, subject to your refund and remedy rights under the Australian Consumer Law
      5. Changes to Land only bookings and holiday package bookings may incur a fee of $55.00 per booking in addition to supplier fees.
      6. If we are acting as agents for other Travel Suppliers, then we shall also be entitled to charge any costs or charges which may be imposed by the Travel Supplier.
      7. If you or any member of your party need to cancel your chosen arrangements once they have been confirmed, you must immediately advise us in writing at our offices. Your notice of cancellation will only be effective when it is received in writing by us. Our cancellation charges (which reflect the genuine cost to us), or the cancellation charges that are imposed by the Travel Supplier where we are acting as agent in arranging the travel services you have booked, shall apply and you will be informed of these at the time of booking. Please note that insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
      8. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:
    3. Cancellations
      1. Cancellations to Cruise bookings may incur a fee of $275.00 per person in addition to supplier fees.

      Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

    4. Miscellaneous Fees
      1. The following Fees may be applied to your booking, as applicable:
      2. Travel inside 5 days may incur a fee of $33.00 per booking due to extended processing time
      3. Visa service (in addition to courier fee & actual visa cost) will incur a fee of $55.00 per person, 1st visa, additional visa $22.00 per person/each.
      4. Your bookings may be cancelled if the deposit and/or final payment is not received by the required date stipulated by the supplier or Our Vacation Centre.
    5. Supplier Changes and Cancellation Fees
      1. Cancelled bookings may also incur additional supplier fees, which can equal up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued.
      2. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
      3. All government fees, port charges, surcharges and taxes are subject to change without notice until the final payment is made and documents have been issued.

  4. PAYMENTS

    1. You will be required to pay the full amount or a deposit when making a booking. The amount due shall be advised either online or by your OVC Consultant at the time of booking.
    2. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).
    3. Final payment is required no later than 6 weeks prior to departure unless otherwise stated.
    4. All online booking or some services must be paid in full at the time of booking.
    5. Credit card surcharges will apply when paying by credit card and will be advised at time of booking. We conduct regular reviews of our credit card fees in association with our preferred financial institution to ensure that we only pass on a “like” cost to our customers and therefore remain legally compliant. A verbal credit card authority will be required upon booking. We reserve the right to change these surcharges should our card processors increase or decrease their charges to us or if additional taxes or fees become payable on these charges.
    6. Please contact your consultant for BPAY reference details. Please note that BPAY takes up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.
    7. Please note that cheque payments (excluding bank cheques) require up to 7 business days to process. If you are paying by this method you will need to make the payment at least 7 business days prior to the actual due date. The cheque must be made payable to Our Vacation Centre. You agree not to stop payment of the cheque even if you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have with us, including any liability in respect of cancellation fees, before refunding the balance to you.

  5. BONDS AND SECURITY DEPOSITS

    1. Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.

  6. TAXES

    1. Port fees and other government fees are subject to change and confirmed at the time your ticket is issued.

  7. SPECIAL REQUIREMENTS

    1. Please liaise with your consultant, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access at the time of booking.
    2. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any specific request will be met and failure to meet any special request will not be a breach of contract on our part.
    3. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
    4. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
    5. If you or any member of your party has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.
    6. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

    1. SCHEDULE CHANGES

      1. It is the traveller’s responsibility to contact the cruise line/tour company to confirm your scheduled departure time 24 hours prior to each journey. When this information is provided at the time of booking or subsequently, it is subject to change.
      2. All reservations are made in accordance with current schedules. Any changes to scheduling or delays and the resulting impact on arrangements are not the responsibility of Our Vacation Centre.

    2.  INSURANCE – SPECIFIC CONDITIONS

      1. Travel Insurance
        1. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk.
        2. We shall not be responsible for any injuries, damages, or losses caused to any traveller. By embarking on his/her travel, the passenger voluntarily assumes all risk involved with such travel, whether expected or unexpected.
        3. Please note that restrictions on the time to effect insurance apply to some services. Please contact us to arrange travel insurance before making payment for a service.
        4. As a convenience we can assist Australia or New Zealand residents with travel insurance through CoverMore Travel Insurance Services Pty Ltd, Australian Financial Services Licence No. 241713 and Allianz Australian Insurance Limited, Australian Financial Services Licence No 234708
        5. We advise you obtain a Financial Services Guide/Product Disclosure Statement relating to the travel insurance product you are considering purchasing and read that document before making any decision about whether to acquire the product.
        6. In order for us to arrange your insurance, you will need to confirm that you have read and understand the applicable Financial Services guide/Product Disclosure Statement, and understand the limits on your cover and your duty of disclosure to the insurer.
        7. If you decline travel insurance, you will be required to sign a disclaimer.
        8. Please be advised that the travel insurance you are purchasing is being bought from and paid directly to CoverMore Travel Insurance Services Pty Ltd or Allianz Australian Insurance Limited and any such insurance is underwritten subject to their terms and conditions.
        9. Any issues with your travel insurance policy must be addressed directly to CoverMore Travel Insurance Services Pty Ltd or Allianz Australian Insurance Limited
        10. It is your responsibility to review the terms and conditions and PDS applicable to Travel Insurance. Please view the Travel Insurance Product Disclosure Statement PDF
        11. A copy of the travel insurance policy you purchased will be provided by CoverMore Travel Insurance Services Pty Ltd or Allianz Australian Insurance Limited

    3. Modifications of the Terms and Conditions.

      These Terms and Conditions are subject to change without prior notice at the sole discretion of OVC.

    4. No Commercial Use.

      OVC purchases, transactions and benefits under this Programme may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration.

    5. Provision of Information.

      All of the cruise and travel information including but not limited to pricing, ship ratings, itinerary information and descriptions, special offers and amenity information provided to you is based on information received from third party providers for your convenience. While OVC makes reasonable efforts to ensure that this information is accurate and complete, OVC expressly disclaims liability for inaccurate, incomplete, or misleading information.

    6. Availability

      All offers provided hereunder are based on availability and are not guaranteed until confirmation is received from OVC directly.

    7. Limitation of Liability.

      OVC shall not be liable for and does not assume any liability or responsibility for any loss, damage, delay, death or injury to any person or property arising from or as a result of the acts or omissions and/or representations (whether oral or written) of the travel providers, regardless of the form of action, whether in contract, tort including negligence, strict liability, breach of warranty including implied warranties of merchantability or for a particular purpose, or otherwise. OVC’s liability for any claim arising from or as a result of the acts or omissions and/or representations (whether oral or written) OVC will be limited to the fees paid by you to OVC for the travel purchase, except for death or personal injury resulting from the negligence of OVC for which this limitation does not apply. In no event will OVC be liable for special, consequential, or punitive damages even if notified of the possibility of same. This limitation shall also apply to OVC’s affiliated companies, successors, assigns and agents.